Job Title: Warehouse & Customer Support Admin

Location: Hillsboro, Oregon

Pay Rate: $38k-$45k annually

Type: Direct Hire | Full-time | On-Site

About Our Client:

Our client, a leading provider of specialized products and services for businesses operating in meticulously controlled and clean environments, is looking for a skilled Warehouse & Customer Support Administrator to join their team at a high-traffic customer location. This role is essential in ensuring seamless service delivery, managing customer interactions and order processing, and fostering effective communication across teams. The ideal candidate will help resolve operational challenges and contribute to driving value for both the client and their customer base.

Key Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Respond to customer inquiries via phone, email, and in person.
• Ensure high levels of customer service and satisfaction.
• Collaborate with internal and external teams to resolve issues and fulfill orders efficiently.
• Perform order entry, stock reporting, and data input using various inventory management systems.
• Generate and communicate reports to customers.
• Support inventory management and cycle counting activities.
• Monitor and manage stock levels across multiple warehouses.
• Track and coordinate incoming and outgoing shipments.
• Manage lead times and communicate updates to stakeholders.
• Process and archive delivery documents in the ERP system.
• Coordinate production and special orders requiring kitting or assembly.
• Identify and escalate issues affecting service levels or inventory accuracy.
• Develop product knowledge and understand customer-specific requirements.

Required Skills & Experience

• Previous experience in a similar warehouse or customer support role.
• Strong customer service orientation with a proactive mindset.
• Excellent time management and organizational skills.
• Effective communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with ERP/WMS systems (SAP, Maximo, etc. preferred).
• Familiarity with spare parts, machine parts, or technical products is a plus.

Why Join Our Client?

• Be part of a supportive and collaborative team.
• Work in a high-tech, fast-paced environment.
• Opportunity to grow your skills and career in a specialized industry.
• Competitive compensation and benefits.

Ready to Apply?

If you're a motivated individual with a passion for customer service and operational excellence, we'd love to hear from you. Apply today and become a key player in our clients mission to support critically clean environments.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.